Coronavirus Testing FAQs
What do I do if I have any questions about booking?
If you have any queries about our packages, tests or the booking process please send an enquiry on the website, email or call us instead. We are happy to discuss our services with you and aim to return all calls within 24 hours. At very busy times this may increase to up to 48 hours.
Can I book my package over the telephone?
Yes, you can book and pay for your test package over the telephone if you prefer. You will still need to complete a Test Booking Form.
What do I do if I need an urgent test and it is outside of reception hours?
If there is no suitable test available to book online then please submit an enquiry via our website or send us an email. We monitor this 7 days a week outside of reception hours.
How can I pay for my test package?
You can pay by debit or credit card online or over the telephone, or via BACS/IBAN payment.
What are the options for taking the test?
We only perform outbound tests in the clinic or via video consultation. This improves accuracy and therefore helps to prevent delays to travel due to inconclusive results, although cannot be 100% guaranteed. It also allows us to certify the person who is having the test and the date and time it was taken. We do allow a self swab option for tests taken on entry into the UK.
What tests do you perform?
Our laboratories perform a RT-PCR Test. This test is a swab taken from the nose and throat and is a test to establish if you currently have the COVID-19 virus. We also now provide rapid antigen testing. This is a CE certified nasal swab which is on the list of approved tests for Europe and the USA. We have a nasopharyngeal option also for those requiring this type of test.
Will the test be painful?
No, the test may be uncomfortable and may make you cough, gag or sneeze but is not painful.
Do you get any inconclusive results?
Yes, inconclusive results are rare but possible with PCR testing. The best way to avoid this is to take a good sample. We therefore offer in-clinic or video consultations to assist with this.
Will my test be repeated if it is inconclusive?
Yes we will provide another test, with no additional charge, if your test is inconclusive and you had this performed in the clinic or via video consultation. If you chose to perform a self swab and your sample is inconclusive because you have not taken a good enough sample or if the lab rejects it due to incorrect packaging you will need to pay to have the test repeated. We will replace test kits free of charge if they have been damaged in transit.
How long does it take to get my results?
Tests taken before 2pm are couriered to the laboratory that day. They arrive in the laboratory either the same day or the next morning. When the tests are registered in the lab they then have up to 24 hours to provide a result.
Results are usually available the day AFTER you have the test done. However at times it may take up until the following morning for them to be available (within 48 hours). Results are GUARANTEED within 48 hours of when you have the test taken at the clinic or return the test to the clinic as long as it is BEFORE 2pm.
Are there any days that the tests cannot be performed?
No, we offer a service 7 days a week. Our partner laboratory also process tests 7 days a week so results will be available within 48 hours of the test being taken. This includes Bank Holidays.
How do I receive my results?
PCR test results are now generally available to you through an electronic portal you create an account for. Rapid antigen test certificates will be sent to you by email unless you have requested to collect a paper copy from the clinic.
What do I do if I have not received my results?
Please check your junk/spam folder as the email has an attachment and often gets sent there. If you have checked and still cannot locate it please call or email us. Email is required outside of office hours.
What guarantee do you offer?
We will refund the cost of your test if your results aren’t available within 48 hours of having the test performed. If you opt to post your test to the lab this may also take longer and we would not recommend this for any outbound tests.
When should I do a test for travel out of the UK?
When should I do a Day 2 test?
The Day 2 test can be performed ON or BEFORE day 2. Therefore you can do this test any day after your return to the UK but it MUST be done on Day 2 at the latest. Your return day is day 0.
Why are PCR tests so expensive?
PCR tests require couriering and processing in a laboratory. Most of the cost of these tests is due to the high costs associated with this. We aim to keep prices as low as we can for our clients.
Are there any other tests available?
Currently we can PCR testing and rapid antigen testing. We also provide COVID-19 antibody blood testing but this is generally not required for travel and is a test for immunity.
Can I change my booking?
Yes, if your plans change we are happy to change any appointments that have been made with no additional fee.
What are the new rules as of 11th February 2022?
If you arrive in the UK after 4am on 11th February and you meet the requirements for a fully vaccinated traveller you do not need to do any tests to enter the UK.
To qualify as fully vaccinated you must have had a complete course of one of the following vaccines at least 14 days before you arrive in England:
Janssen (single dose vaccine)
Novavax (Nuvaxovid and Covovax)
A list of countries with an approved proof of vaccination and examples of proof required can be found here:
Children 17 and under are also treated as fully vaccinated.
You will still need to complete a passenger locator form even if you no longer need to do a test.
What if I am not fully vaccinated?
If you do not meet the above criteria then you will need to do a test to enter the UK within 48 hours of your departure.
You will also need to book and pay for a Day 2 PCR test to perform on your arrival. However, you no longer need to isolate and you no longer need a Day 8 test.
What is your cancellation policy?
Due to the new DHSC requirements for Day 2 Testing we now have to take payment in advance. If you wish to cancel your booking with more than 24 hours notice we will refund your payment, but will charge a £15 administration fee per person. If you cancel within 24 hours we reserve the right to charge you for that test but will refund the rest of the cost of your package if you have booked one. If you are already in receipt of your test kits then these will be non-refundable.