If you have any queries about our packages, tests or the booking process please send an enquiry on the website, email or call us instead. We are happy to discuss our services with you and aim to return all calls within 24 hours. At very busy times this may increase to up to 48 hours.

Yes, you can book and pay for your test over the telephone if you prefer. You will still need to complete a Test Booking Form.

If there is no suitable test available to book online then please submit an enquiry via our website or send us an email. We monitor this 7 days a week outside of reception hours.

You can pay by debit or credit card online or over the telephone, or via BACS/IBAN payment.

We only perform outbound tests in the clinic or via video consultation. This improves accuracy and therefore helps to prevent delays to travel due to inconclusive results, although cannot be 100% guaranteed. It also allows us to certify the person who is having the test and the date and time it was taken.

Our laboratories perform a RT-PCR Test. This test is a swab taken from the nose and throat and is a test to establish if you currently have the COVID-19 virus. We also now provide rapid antigen testing. This is a CE certified nasal swab which is on the list of approved tests for Europe and the USA.  We have a nasopharyngeal option also for those requiring this type of test.

No, the test may be uncomfortable and may make you cough, gag or sneeze but is not painful.

Yes, inconclusive results are rare but possible with PCR testing. The best way to avoid this is to take a good sample. We therefore offer in-clinic or video consultations to assist with this.

Yes we will provide another test, with no additional charge, if your test is inconclusive.

Tests taken before 2pm are couriered to the laboratory that day. They arrive in the laboratory either the same day or the next morning. When the tests are registered in the lab they then have up to 24 hours to provide a result.

Results are usually available the day AFTER you have the test done. However at times it may take up until the following morning for them to be available (within 48 hours).

Results are GUARANTEED within 48 hours of when you have the test taken at the clinic or return the test to the clinic as long as it is BEFORE 2pm.

No, we offer a service 7 days a week. Our partner laboratory also process tests 7 days a week so results will be available within 48 hours of the test being taken. This includes Bank Holidays.

PCR test results are now generally available to you through an electronic portal you create an account for.  Rapid antigen test certificates will be sent to you by email unless you have requested to collect a paper copy from the clinic.

Please check your junk/spam folder as the email has an attachment and often gets sent there. If you have checked and still cannot locate it please call or email us. Email contact is required outside of office hours. We do not have 24 hour customer services so if you email overnight you will not get a response until the next morning.

We will refund the cost of your test if your results aren’t available within 48 hours of having the test performed. If you opt to post your test to the lab this may also take longer and we would not recommend this for any outbound tests unless you have a long testing window (72-96 hours).

This will depend on the requirements for the country you are travelling to. This information is available on the FCO website. We are happy to offer advice about this also. https://www.gov.uk/foreign-travel-advice

PCR tests require couriering and processing in a laboratory. Most of the cost of these tests is due to the high costs associated with this. We aim to keep prices as low as we can for our clients.

Currently we can PCR testing and rapid antigen testing. We also provide COVID-19 antibody blood testing but this is generally not required for travel and is a test for immunity.

Yes, if your plans change we are happy to change any appointments that have been made with no additional fee.

If you wish to cancel your booking with more than 24 hours notice we will refund your payment, but will charge a £15 administration fee per person.  If you cancel within 24 hours we reserve the right to charge you for the test in full.

No, currently the UK Government has removed the need for any testing on arrival into the UK regardless of your vaccination status. You are also no longer required to complete a passenger locator form.